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FAQs

Frequently Asked Questions



General FAQs

How Do I Get A Quote?

Actually, it’s super easy. Just give us a call at (603) 218-3756, or fill out our Free Estimate Form. After everything is scheduled, one of our friendly product specialists will meet with you at your home at your convenience — including nights and weekends. During the consultation we’ll discover your specific needs, show you the quality solutions and value we can offer, then provide you with a fair transparent estimate for our services.

I Heard About Your Referral Program. How Do I Get Rewarded For Sending Family & Friends?

We have a very generous referral program where you can refer your friends, family or yourself! No limit to how many or how much you can earn. Make sure to tell our friendly staff when booking the appointment so we can thank you! Payment is made upon completion of the job.

  • Earn $100.00 for a completed UWD project, purchase of $1500-$10,000
  • Earn $250.00 for a completed UWD project, purchase of $10,001-$20,000
  • Earn $500.00 for a completed UWD project, purchase of $20,001- $30,000
  • Earn $1,000.00 for a completed UWD project, purchase of $30,001 or more
What Types Of Payment Methods & Financing Do You Offer?

We accept a variety of payment methods including cash, check, and major credit cards. In addition, we also offer budget-friendly, versatile, and competitive financing options with approved credit. We can work with you, for sure. The vast majority of our projects involve financing, so our process is quick and easy. To learn more, please Visit Our Financing Page.

My Home Improvement Products Are Installed. How Do I Activate My Warranty?
You don’t need to do anything but enjoy your new products and all the benefits they provide for you and your family! Your warranty is valid from the moment we installed them. We will send you your warranty packet as soon as your job is complete.
Do You Have Bilingual Staff For Spanish Speaking Customers?
Yes, we absolutely do.

Replacement Window FAQs

Will The Replacement Windows Be Installed From The Inside Or Outside?
Our replacement windows are installed from both the inside and the outside. Of course, each project is different and our expert installers will make a precise decision based on the most favorable outcome for you.
Do You Install Replacement Windows Year-Round? If So, Will I Lose Heat/Cooling?
Yes, at UWD Manchester, we’re happy to install replacement windows year-round for our customers in New Hampshire and Northern Massachusetts. Our installers are the best in the industry, partly because of their ability to minimize heating and cooling loss during installation. Some energy may escape, however; your new windows will more than make up for any loss for years to come.
How Can I Prepare My House For Replacement Windows?
We simply ask, pretty please, that you clear any area where a window will be installed. This includes curtains, blinds, security sensors, and any wall decorations. Also, please make sure the area is easily accessible by moving any furniture (we can assist you if needed). Our installers will take great care to be impeccably clean and tidy, but this really helps.
What Type Of Warranty Is Available For My Windows?
UWD Manchester warrants our products for as long as you, the original purchaser, owns the property. This applies to all pieces, parts, materials, glass systems, frames, locks, hardware, installation, and labor. Our warranties are 100% Non-Pro-Rated and 100% Transferable to a subsequent homeowner for a period of 30 years. If you’d like to know more, simply give us a call.
What Do I Do If There’s A Problem With The Windows?
Just reach out and Contact Us. We’re responsive and ready to help.
Where Can I Purchase Your High-Quality Windows?
Since we offer the exclusive UniShield® brand, in New Hampshire and Northern Massachusetts your windows need to be purchased through Universal Windows Direct Manchester.
How Do Your Windows Compare In Price To National Brands?
One of the big upsides of working with us, is you KNOW we’re going to give you a reasonable, transparent, and competitive price. Because our reputation means everything to us and to all of our employees, the exclusive windows we offer are of the highest quality. And, a great investment! Along with our lifetime warranty, there’s really no comparison.
How Does Pricing Compare To Other Name Brand Competitors?
Simply put: No One can beat us in terms of warranty, durability, and longevity. We’re proud to provide the most value for the price and quality in our New England service area.
How Easy Are Your Windows To Clean?
Our windows are incredibly easy to clean! Not only do the panes tilt in for convenient access, but our vinyl window frames can be cleaned with nothing but some gentle soap and water.
What Is Better: Wood Or Vinyl Windows?

This is a really common question, and sure, wood and vinyl windows may perform similarly when it comes to energy efficiency. But, when you consider the ease of installation, wood’s high maintenance requirements, and the availability of rich, textured, realistic wood grain laminates for vinyl windows… we feel that vinyl becomes the outstanding choice for several reasons.

  • Vinyl windows are low maintenance
  • They provide excellent insulating value.
  • No one can deny their style & beauty.
  • You get the appearance of wood without the hassle of maintaining it.
  • You get strength and durability with high-level resistance to rotting, corrosion, salt air, termites and air pollutants.
Which Windows Block Out The Most Exterior Noise?

Our superior triple-pane windows are the best the industry has to offer. Triple-pane windows will typically have U-factors that are about 20-30% better than a similar double-pane window. That’s a pretty substantial improvement!

They will also have better SHGC ratings as they tend to have two surfaces coated with a low-e coating. These coatings will leave you with a lower visible transmission rating, meaning it will typically be slightly darker in a home with triple pane windows.

Is Condensation On The Exterior Of My New Windows Normal?
Yes, not to worry. What you’re seeing is the result of our windows doing their job and stopping the warm air from getting out. This makes the outside pane stay colder. The condensation will dissipate when the weather changes. The good news is this: it’s entirely normal and there’s nothing wrong with your window. If anything, it shows how well your window is working to keep the good in and the bad out.
Will Your Windows Sweat Or Condensate?
Sure, all windows have the potential to sweat. However, the window isn’t the cause. Surface temperature and humidity levels can and will cause condensation. The more the glass is insulated, the better. For example, our SuperSpacer technology allows for flexibility within the window, which traps the gases between the panes for a more insulated product.
Is The Warranty Offered On Your Windows Transferable To A New Owner?
Yes, it is.
How Do I Know When It’s Time To Replace My Windows?

One of the first signs to look for is energy loss. If your utility bills are consistently becoming more expensive despite the weather and regular maintenance of your HVAC system, your windows likely need to be replaced.

Furthermore, drafts may signal that it’s time for replacement. If you notice a chill in the air during the winter months or air generally making its way between the frames, new window replacement is recommended. You’ll also need to consider the age of the window and the condition of the frames.

Can I Install My Own Replacement Windows?
UWD Manchester has a crew of experienced, certified professionals that install windows 365 days per year. Our installation team knows exactly how to install our windows down to the finest detail to create an airtight seal and maximize energy efficiency. Attempting installation on your own can downgrade the performance of the window and potentially void your warranty.
What Is The Right Window Style For My Home?
A perk of working with UWD Manchester is that we offer plenty of window style options to suit nearly any residential home here in New Hampshire and Northern Massachusetts. The style of your new windows will largely be determined by the architecture of your home. Our knowledgeable product specialists will help you determine the most suitable window for your home.
What Is The Most Popular Style Of Replacement Windows?
Double hung windows are generally the most popular option. These particular windows blend seamlessly with many home styles as well as décor and personal tastes. Adding grids to double hung windows can make them appear more classic, while leaving them out can provide a more modern look and feel.
How Much Money Will I Save With New Energy Efficiency Replacement Windows?
Upgrading your home with energy efficient windows can certainly help lower utility bills. However, it’s extremely difficult to give an exact dollar amount with no specifics and details. The amount of your savings depends on many variables, such as the age and performance of your old windows. If you upgrade from single pane windows to triple pane windows, you’ll enjoy the largest amount of savings.
How Do I Know If My New Windows Are Energy Efficient?
The best way to tell if your new windows are energy efficient is checking for an Energy Star® certification. This shows that the windows have up-to-date technology in terms of energy savings, including argon gas, krypton gas, low-e glazing, and dual or triple pane glass.

Vinyl Siding FAQs

Does Vinyl Siding Require Any Maintenance?
Vinyl siding requires little if any maintenance — minimal. It never needs to be painted and if damaged it can be easily replaced. To maintain a fresh appearance, vinyl siding should be washed at least once a year.
Can I Pressure Wash Vinyl Siding?
While many homeowners choose to pressure wash their vinyl siding, it’s smart to contact the manufacturer before doing so. Pressure washing can damage vinyl siding if done incorrectly, which may result in dents or even holes in the siding. On the other hand, a safe and easy way to wash your vinyl siding is with a garden hose, a soft-bristle brush like you’d use to wash a car, and a diluted cleaning solution.
Is Vinyl Siding Durable / Weather Resistant?
Vinyl siding is manufactured to last a very long time. Warranties for vinyl siding can range from 20-40 years depending on the thickness, with many manufacturers now offering lifetime warranties that can be transferred to the next owner. Vinyl siding is resistant to heat, cold, and moisture, and it’s certified to withstand winds up to 110 miles per hour.
How Much Does Vinyl Siding Cost?
Vinyl siding is the most affordable siding option. The advantages include its low total installed cost, which is lower than all other materials because vinyl siding is installed faster and doesn’t require painting, sanding, or staining. Also, on average, homeowners who remodel with vinyl will recoup nearly 80% on the cost of the installation—thus increasing the value of the home (ROI). Vinyl siding quotes may vary due to the amount of current exterior that needs removed, underlying damage to current exterior, the quality of the siding panels, and more.
How Does Siding Compare With Other Home Exterior Materials?

When compared to wood, brick, stone and stucco, siding can provide several advantages in terms of maintenance costs, appearance, durability and value.

  • First, vinyl siding doesn’t rot. This is perhaps the biggest benefit when compared to wood siding, which must be treated to withstand elements and block out moisture.
  • Vinyl doesn’t require the same treatment as wood, since it’s engineered to be water resistant from the day that it leaves the manufacturing site.
  • Vinyl is also highly customizable in terms of aesthetics. It can be manufactured to look like real wood, with the best vinyl siding featuring lifelike wood grain patterns on the panels.
  • Homeowners may also choose upgrades such as vinyl cedar shakes or soffit to top off their siding upgrade.

With little-to-no maintenance requirements and paint colors warrantied to last for decades, vinyl siding is one of the top choices for exterior materials in America.

How Does The Cost Of New Siding Compare To The Added Resale Value It Provides?
In terms of adding resale value to your home, new siding can be one of the smartest investments you can make. In a previous annual survey of project cost versus added value, Remodeling Magazine said that, “…the highest payback comes from projects that give an older home the same features that have become standard in new homes.”
Why Is Vinyl Siding Such A Popular Choice?
Vinyl siding’s outstanding features and benefits have made it the most popular siding material in America today. Since vinyl is the preferred siding for more and more homeowners, it retains most of its installed cost (see information above). It’s the material of choice on new luxury homes, and the first choice for remodeling projects large and small.
What Accessories & Trim Are Available?
When you design the exterior of your home, you’ll want to consider more than just siding. You’ll need trim for windows and doors, and at inside and outside corners. You also may want new soffit and fascia to lend a pristine finish to rooflines, overhangs, and other hard-to-reach areas of your home.
How Do I Know If I Need To Replace My Siding?
If you need to replace your siding, you’ll find signs such as mold and mildew, separation of seams, caulking failures, swelling, cracking, warped panels, extreme color fading, and even moisture damage on the inside of your home (this can lead to mold and structural issues!).
Can Vinyl Siding Be Installed During The Winter?
Sure. If the weather is reasonable, vinyl siding can be installed during the winter. The only drawback is extreme weather can cause project delays. Problems can also occur in very low temperatures during installation. Here in New Hampshire and Northern Massachusetts, if you want your vinyl siding installed during the colder months, we ask that you please let us know that upfront so we can get scheduling started as early as possible..
Can I Install My Own Vinyl Siding?
Vinyl siding installation can greatly impact its performance. Using a DIY approach for vinyl siding installation is typically not a good idea. It’s easy to incorrectly measure or overlook important details of the installation process, which can lead to energy loss, moisture problems, and voiding your industry-best warranty coverage.

Entry Door FAQs

Front & Patio Doors

What Hardware Finish Options Are Available?
Polished Brass, Satin Nickel, Rubbed Bronze, Black.
Do I Have Options For The Lever Handle?
Yes, we have a few styles to choose from. We also offer various finishes for each. Contact us for more information.
Do UWD Manchester Doors Meet Energy Star® Qualifications?
Yes, absolutely. When our fiberglass and steel entry doors are assembled into entry units by an approved Energy Star® partner, the assembled unit is considered Energy Star® compliant.
What Makes Your Entry Doors Energy Efficient?
Our entry doors are engineered with a polyurethane foam core for maximum energy efficiency here in the New Hampshire and Northern Massachusetts areas. Furthermore, our doors include weathertight features such as high-performance weatherstripping and an airtight threshold.
What Is Tempered Glass?
Tempered glass is a heat-treated safety glass so when it breaks, it shatters into very small pieces as opposed to large dangerous shards.
What Types Of Entry Door Materials Do You Offer?
Our lines include steel and fiberglass entry doors. These two door materials are the most popular options on the market in New Hampshire & Northern Massachusetts due to durability, value, and aesthetics. Fiberglass doors are the best choice if you want the look of wood without maintenance, and steel is the best for return on investment at roughly 90%.
Are Your Entry Doors Secure?

There are several components of our entry doors that help enhance security. Our reinforcing steel strike plate attaches behind the wood strike jamb for additional security, and our 4” x 10” composite lock block provides extra screw-holding power than wood. This allows the door to remain strong under the hardware.

Furthermore, the steel-edge perimeter means there are no wood edges to crack under force. While a wood-edge steel door cracks under just one hit of a 100-pound test weight, ours aren’t forced open after 7 hits of a 100-pound test weight. This gives the door a Grade-40 security rating — one of the highest and safest in the industry.

Sliding Glass Doors

How Safe Are Your Sliding Glass Doors?
Extremely safe. Our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors use only 3 mm or 4 mm glass. We also use proprietary roller and locking systems to ensure our doors won’t leave their tracks.
How Easily Do They Slide?
Sleek and easy. Easy enough for everyone — even a young child — to open and close with one finger. Thanks to our exclusive roller system, you’ll enjoy easy and nearly-silent operation for many, many years.
Can They Accidentally Come Out Of Their Tracks?
No. Our exclusive locking system assures that our doors will not leave their tracks, which gives peace of mind for a durable and high-performing product.
Can Your Doors Be Locked Open Or Closed?
Yes. We offer exclusive “Wheel Locks” so that our glass panels can become sliding or stationary at the touch of a lever.
How Thick Is The Glass?
Our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors only use 3 or 4 mm glass. Some even use plastic. We believe safety shouldn’t be optional.
Is The Framework Vinyl, Aluminum, Or Wood?
Our frames are made from our own proprietary formula of vinyl reinforced with aluminum, which is light yet super strong and durable.
How Soundproof Are The Panels?
Our door products are intended to offer privacy and not aimed to provide soundproofing, although they do conceal the sound quite a bit. All of our glass panels reduce sound, although none are completely soundproof. If sound reduction is a primary concern, choose our triple-pane unit with 7mm laminated glass.

Roofing FAQs

How Do I Know If My Roof Needs To Be Replaced?

There are several ways to tell if your roof is ready for replacement.

  • The first consideration is the age of the roof. Many high-quality asphalt roofs will last around 25 years. If you’re unsure about the age of your roof, or if your home is older and the roof is original, it’s time to think about replacement.
  • The next step is looking for leaks in the roof. If you find moisture on the rafts of your attic or even moisture damage on your interior walls, these are signs that there are problems with your roof. You may also find water damage on the ceiling.
  • The last consideration is the appearance of your roof. Look for signs such as bucked and curling shingles, which may be a result of excessive sun exposure. Fading is another sign that asphalt shingles are weathered. Keep an eye out for algae or moss buildup as well.
Does A Leaky Roof Warrant An Entire Replacement?
This depends on the overall condition of the roof and the source of the leak. If the leak is caused by faulty flashing, you might be able to get away with a repair. However, if the roof was poorly installed or you’re dealing with excessive leaking in many areas, roof replacement might be the best option.
How Long Will My Roof Last?

A roof is a big investment! Our high-quality asphalt roofs with super-durable materials can last roughly 25 years.

In addition to quality, there are other conditions that impact the lifespan of your roof. You’ll need to think about weather conditions here in New Hampshire and Northern Massachusetts, whether the roof was professionally installed, and whether or not the roof received proper maintenance or repairs.

Can You Install The New Roof Over My Old Roof?

While there are some cases where reroofing is a possibility, sometimes it can cause more headaches than what it’s worth. If your roof features the following problems, you’ll likely need to have the old roof removed and install a new one in its place:

  • The shingles are bucked, missing, or split.
  • There’s excessive moss on the shingles.
  • The roof deck is rotting, deteriorating, or sagging.
  • The new shingles are lighter than your old shingles, which will cause bumps to show through the new roof.
  • Your old system has more than a single layer of shingles.
What Is The Best Material For Residential Roofs?
If you’re looking for a durable, high-quality, and long-lasting roof material, asphalt is the best choice for a residential roof in our area of the country — New England. Asphalt is ideal for several reasons. It’s affordable, waterproof, and comes in an array of striking colors to compliment your curb appeal. Furthermore, installation is fast—you’ll have a brand new roof in a few short days!
What Brand Of Roofing Do You Offer?

UWD Manchester is a proud ‘Preferred’ partner of Owens Corning, an industry-leading roofing manufacturer with top-of-the-line roofing systems. These systems are designed to create a weather-tight seal, locking out moisture and increasing ventilation. This keeps your home free of mold and mildew and enhances energy efficiency.

The shingles are secured to the roof with SureNail technology, with a warranty that protects against winds of up to 130 MPH. It also includes a self-sealing and ice-water barrier, and the VentSure 4-foot strip heat and moisture ridge vent, which is available with the optional Weather PROtector Moisture Barrier.

Are Your Roofing Products Covered Under Warranty?

Universal Windows Direct Manchester and Owens Corning are committed to offering the highest-quality roofing available on the market. For peace of mind, there are several warranty options available.

  • Under the Preferred Protection Systems available from UWD, there is a 10-year workmanship limited warranty that covers workmanship.
  • Furthermore, additional product coverage is available through the TruPROtection period, which ranges between 15 and 50 years of coverage.
What Happens After I Order My New Roof?

Once your order is placed, there’s some preparation to do in advance. A few days to a week before the install, a dumpster will be delivered to your home. In some situations, the dumpster arrives with the installation crew. When installation day arrives, you may want to lock up your pets so they don’t escape during the install. While the crew is very careful while pets are around, accidents happen and it’s better to be overly cautious than risk a pet running away.

You’ll also want to take preventive action to protect any valuable items and décor. Remove décor from your walls such as pictures and mirrors. They can become damaged or fall from vibrations during the install.

If weather conditions are poor, the project may not be completed on the same day, but the crew will work as efficiently as possible to get it done perfectly…impeccably.

Once the roof is complete, a final walkthrough will be performed so you can see every last detail and discuss thoughts or questions with your project manager.